Shipping

1. Order Processing Time

  • All orders are processed within [1-2 business days]. Orders are not processed on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery estimates:
    • Standard Shipping: [5-7 business days]
    • Expedited Shipping: [2-3 business days]
    • Overnight Shipping: [1-2 business days]
    Please note that delivery delays can occasionally occur.

3. Shipping Confirmation & Order Tracking

  • You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within [24 hours].

4. International Shipping Policy

  • We currently ship [worldwide/domestically only]. Additional fees, duties, and taxes may apply to international shipments. The customer is responsible for these charges upon delivery.

5. Shipment to P.O. Boxes or APO/FPO Addresses

  • [Company Name] ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

6. Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

7. Customs, Duties, and Taxes

  • [Company Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

8. Damages

  • [Company Name] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

9. Returns Policy

  • Our Returns Policy provides detailed information about options and procedures for returning your order.

General

What types of products do you offer?

We offer a range of mindfulness products including essential oils, candles, diffusers, and other fragrance products. Our offering will expand as collaboration with likeminded partners & suppliers to beautify life!

Are your products ethically sourced and cruelty-free?

We believe that there is no need to cause harm to build the
best product. That’s why you can rest assured that all our products are cruelty-free and ethically sourced.

Do you have a physical store location?

We do not have any store locations at this time.

How can I contact customer service?

We’d love to hear from you. Get in touch with us by filling out a Contact Form

Empowered Associates Program

What is an affiliate program?

As an affiliate, you earn commissions by promoting our high-quality, life empowering products.

Is there a cost to join the Empowered Associates Program?

You can join for free.

Who can become an Empowered Associate?

Schools, Students (18+), nonprofits, civic organizations and likeminded influencers can join the team!

What commission rates are offered?

As an Empowered Associate, you can make up to 40% commissions per sale based on product categories while helping us improve lives. Commission rates can change without prior notice.

Shipping

What are your shipping options and costs?

Standard shipping is USPS Ground. Other shipment options are available during check out. Shipping cost is calculated during checkout.

How long will it take for my order to arrive?

Once we’ve packed up and shipped out your order, you can
expect it to arrive within 7-10 business days.

How can I check the status of my order?

To stay up to date with the status of your order, sign in to your Order Listing page.

How do I modify or cancel my order?

Mistakes happen! We’ve got you covered. If you need to
modify or cancel an order, please send us by email at support@lifeessenz.com
within 2 hours of placing the order.

Returns & Refunds

What is the return and refund policy?

We are happy to accept any returns that follow these
guidelines:

1. All returns must be processed within 30 days of receiving the order.

2. Products must be unused, in their original packaging, and in the same condition as received.

3. A proof of purchase (a receipt or order confirmation) is required for all returns.

We thank you for your cooperation!

How do I initiate a return?

To return an item, sign in to your Order Listing page. From there, submit a Return Request. Once approved, we’ll send over a Return Authorization Number (RAN) and detailed instructions on how to return your item.

When will I receive my refund?

We thank you for your patience and will make sure you get
your refund within 7-10 business days.

Can I exchange a product?

If you need to exchange an item for the same product due to damage or defect, please contact us.