Shipping
1. Order Processing Time
- All orders are processed within [1-2 business days]. Orders are not processed on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery estimates:
- Standard Shipping: [5-7 business days]
- Expedited Shipping: [2-3 business days]
- Overnight Shipping: [1-2 business days]
3. Shipping Confirmation & Order Tracking
- You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within [24 hours].
4. International Shipping Policy
- We currently ship [worldwide/domestically only]. Additional fees, duties, and taxes may apply to international shipments. The customer is responsible for these charges upon delivery.
5. Shipment to P.O. Boxes or APO/FPO Addresses
- [Company Name] ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
6. Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
7. Customs, Duties, and Taxes
- [Company Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
8. Damages
- [Company Name] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
9. Returns Policy
- Our Returns Policy provides detailed information about options and procedures for returning your order.
General
What types of products do you offer?
We offer a wide range of essential oils, soaps, candles, diffusers, and other fragrance products.
Are your products natural and cruelty-free?
Yes, all products are natural and cruelty-free.
Do you have a physical store location?
Online store - at this time.
How can I contact customer service?
Contact us by filling out a Contact Form
Empowered Associates Program
What is an affiliate program?
As an affiliate, you earn commissions by promoting our high-quality, nature-inspired products.
Is there a cost to join the Empowered Associates Program?
You can join for free.
Who can become an Empowered Associate?
Hello
What commission rates are offered?
Up to 40% commissions paid to our associates.
Shipping
What are your shipping options and costs?
A variety of shipping options. Costs vary.
How long will it take for my order to arrive?
Your order will arrive 7- 10 business days once shipped.
How can I check the status of my order?
Sign in to your Order Listing page with your ID and password and view the status of your order.
How do I modify or cancel my order?
Please contact us to help modify or cancel an order.
Returns & Refunds
What is the return and refund policy?
Items must be returned within 30 days of the purchase date.
Products must be unused, in their original packaging, and in the same condition as received.
Proof of purchase (receipt or order confirmation) is required for all returns.
How do I initiate a return?
Sign in to your Order Listing page with your ID and password.
Submit a Return Request, once approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item.
When will I receive my refund?
A refund will be processed within 7-10 business days.
Can I exchange a product?
If you need to exchange an item for the same product due to damage or defect, please contact us.